FAQ
Answers to the questions we hear most often. If you don't see what you're looking for, reach out through our Contact page.
Ordering & Personalization
Q: How do I personalize my jewelry?
A: On each product page you'll find the available customization options, such as name, initial, birthstone, or metal tone. Select your preferences before adding the item to your cart.
Q: I made a mistake in my personalization details. Can I fix it?
A: Contact us as soon as possible after placing your order. If your piece has not yet gone into production, we can update the details. Once crafting has started, changes may not be possible.
Q: Can I order the same piece without personalization?
A: Some designs are personalization only, since the customization is part of the piece itself. Check the product page for the specific options available.
Shipping
Q: How long does it take to receive my order?
A: Because each piece is personalized, we need a short processing time to craft your order before it ships. Please see our Shipping Policy for current processing and delivery times.
Q: Do you ship internationally?
A: Please check our Shipping Policy for the countries we currently ship to.
Q: Can I track my order?
A: Yes. Once your order ships, you'll receive a confirmation email with tracking information.
Returns & Exchanges
Q: Can I return a personalized piece?
A: Because personalized items are made specifically for you, they are final sale except in the case of a defect or an error on our part. Full details are in our Refund Policy.
Q: What if my item arrives damaged or incorrect?
A: Contact us right away with your order number and a photo of the item. We will make it right.
Product Care
Q: How do I keep my jewelry looking its best?
A: Keep pieces away from water, perfume, and lotion, and store them flat or hanging to prevent tangling. This helps preserve the plating and polish over time.
Q: Is your jewelry safe for sensitive skin?
A: Yes. Our pieces are nickel free and lead free, making them gentle on sensitive skin for everyday wear.
Payment
Q: What payment methods do you accept?
A: We accept all major credit and debit cards along with the payment options shown at checkout.